Parent Surveys

Center for Community Futures
Phone: 510-339-3801
Fax: 510-339-3803
E-mail: jmasters@cencomfut.com

Mailing Address:
Center for Community Futures
P.O. Box 5309
Berkeley, CA 94705

Parent Survey System for Head Start Programs

We can help you design and implement systems to measure how customers rate the quality of services you provide.

Sample survey card - the questions can be changed to suit your program's needs.

See a Sample Parent Survey Report (in PDF format) by clicking here.

You can use a survey card similar to this one to find out how your customers perceive the quality of your Head Start program's services. Select from pre-designed questions to measure service quality and/or add questions of your own. We draft the cards for your approval, ship them to you for distribution, your customers simply return the postage-paid card to us, and we tally the results in a concise and easy-to-understand report. The results are invaluable!

Price: $1.97 per survey received, plus a one-time only setup fee of $295. That includes everything involved in the process: printing the surveys on cardstock, shipping them to the program, business reply mail permit fees, data-entry, and the Report that tells you exactly how parents perceive the quality of your program, for each location and overall.

Get the Parent Survey implementation information now! Click here to view and print. (You must have Adobe Acrobat to view). Or scroll down to read and sign-up online.

For more information, please call Teresa at 909-790-0670, or e-mail her.

"We have used the Parent Survey services through Center for Community Futures. They can prepare a survey, tally results, and provide a summary report. This is useful and cost-effective, especially if you have a large program." – Charlotte Hendricks, President, www.childhealthonline.org

Overview of the Parent Survey System

The Center for Community Futures offers you a simple and effective system for surveying the parents of your Head Start program to measure perceptions of program quality. The Parent Survey System is a concise survey system to measure Head Start parent perceptions of the quality of your program’s services.

	You can choose survey questions from our prepared list, or you can write your own questions.
	Parents do not have to pay postage to reply; they use our business reply mail permit.
	All survey respondents are kept strictly confidential.
	Spanish translation is available upon request.
	Using an independent survey service encourages honest responses.
	You get a detailed report of the results, showing responses for each site you select and overall program findings.
	This is the most affordable system available to Head Start programs to accurately measure parent satisfaction.

We have performed this survey service since 1996. Since then, I have personally processed 25,863 surveys from Head Start parents in 17 different Head Start programs across the country. I look forward to working with your program, too!" -- Teresa Wickstrom, Senior Associate, Center for Community Futures

For each location you have surveyed, and for the overall program, you will get results that look like this:

Subscription Costs

The cost of the Parent Survey System is a one-time only setup fee of $295 (with no limit on the number of future surveys) plus a cost of $1.97 per response card received. There is no charge for surveys not returned. There is no additional charge for the printed Report.

Typically, somewhere between 5% and 30% of the surveys you distribute will be returned. If you leave a pile on the counter, about 5% will be returned. If staff and volunteers distribute the surveys and explain the purpose and value of the survey, then the response rate will go up.

NOTE: Typically, at least one-third (33%) of the total number possible need to reply to have enough data for statistically valid results. We will work with you to identify the numbers needed from each location you select.

Parent Survey System for Head Start Programs Online Sign-Up

To get started, fill in the information on the following pages as thoroughly as possible.

Your Name:

Name of Head Start Director:

Program/Agency Name:

Mailing Address:

City: State: Zip:

Phone, with area code: Fax:

E-mail address:

YES. SIGN US UP as premier members. We want to know how our Head Start parents are perceiving our services.

Program Locations and Number Served

First tell us the names of the locations you want surveyed (Centers, Sites, Delegate Agency/ies, Classrooms) you want to survey.

    Then tell us the number of unduplicated parents you serve in each program site in one year for the locations (delegate agency, site, center, classroom) you choose to have surveyed, English and Spanish. The numbers you provide above will equal the number of surveys we prepare.

Location 1:
                Number of Parents literate in English: In Spanish:

Location 2:
                Number of Parents literate in English: In Spanish:

Location 3:
                Number of Parents literate in English: In Spanish:

Location 4:
                Number of Parents literate in English: In Spanish:

Location 5:
                Number of Parents literate in English: In Spanish:

Location 6:
                Number of Parents literate in English: In Spanish:

Location 7:
                Number of Parents literate in English: In Spanish:

Location 8:
                Number of Parents literate in English: In Spanish:

Location 9:
                Number of Parents literate in English: In Spanish:

Location 10:
                Number of Parents literate in English: In Spanish:

If there are additional locations to survey, please describe them below:

The Survey Questions.

The survey will have the following questions printed on it if you check the "Yes" box by the corresponding question -- or you can remove a question by checking the "No" box. If you wish to add questions of your own, please write neatly in the space provided.

The answer types are:

Unacceptable Needs Improvement Satisfactory Excellent N/A

Would you like this question in the survey?

1. How easy was it for you and your family to enroll in the Head Start program?

2. How well do staff answer your questions?

3. How well does Head Start meet your family’s needs?

4. What is the Head Start program’s reputation in your community?

5. How would you describe communication between staff and parents?

6. How do you rate Head Start’s role in preparing your child for kindergarten?

7. How well did parent meetings meet your needs and interests?

8. What is your level of satisfaction with the Head Start program in general?

Comments Box:

Here are questions written by other Head Start programs that you might consider:

A. How well do staff keep you informed of your child’s health?

B. How well do staff keep you informed of your child’s development?

C. How well is your culture and language included in program activities?

D. How well has the program provided nutritious food to your child?

E. How well has Head Start helped you know the services available in the community?

To include additional questions on the survey, please write them in below.

i.

ii.

iii.

iv.

v.

We will mail the prepared survey cards directly to you for distribution to program parents. If you require another method of distribution, please describe it below. We will work with you to insure statistical validity for the option you choose.

Do you have questions, comments, or additional information for us?

Center for Community Futures. www.cencomfut.com
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